FAQ


How do I change what flavor I get delivered?

1. Log in to your King Tide account by clicking on your account icon  at the top of  the webpage.

2. Click on "Manage Subscription".

3. Click on "Swap"  beside the product you want to change out.

4.  On the following page, search and select your new desired flavor.

5. Click save. Your new flavor is now ordered and will be delivered to you on your next delivery. 

 

I like my kombucha more sour and vinegary. Why does King Tide Kombucha not taste sour like other kombucha?
We brew our kombucha to taste more refreshing so that people can enjoy drinking it more often, but there is a way for your kombucha to taste more tangy if you'd like! When you receive your order, leave your kombucha outside the fridge for 12 - 24 hours, depending on how tangy you like it. This allows the kombucha to continue fermenting for a short period, giving it that tangy vinegar taste.
 
How long does my kombucha stay fresh?
In the fridge, your kombucha will stay fresh for at least three weeks, likely even longer as long as the caps remain sealed. 
 
Do I have to refrigerate my kombucha?
No you don't have to, but we recommend you do. Leaving your kombucha at room temperature will allow fermentation to continue, creating a more tangy flavor. If left at room temperature long enough, it may even grow some yeast, those brown squigglies that don't look very appetizing. These yeast strands are not harmful to consume unless you have an allergy to them, and some studies even say they are good for you. Leaving your kombucha out on the counter also reduces its shelf life to one week. 
Shipping

King Tide accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are delivered on Sundays for homes and on Mondays for businesses. On demand orders are available for any keg orders via email.

Returns

Please email us at kingtidekombucha@gmail.com within 24 hours of receipt of delivered goods if you are not satisfied with your purchase so that we can resolve any problems.

Cancellations

You may cancel your order at any time by logging into your account and canceling your subscription. If the product has not yet been delivered, we can give you a full refund.

 

 

More Questions?

Contact us at kingtidekombucha@gmail.com

 

 

 

 

 

 

 

 

 

Terms and Conditions

Please read these Terms of Use carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools which are added to the current site shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

2 - GENERAL PROHIBITED USES

You are prohibited from using the site or its content:

a. for any unlawful purpose;

b. to solicit others to perform or participate in any unlawful acts;

c. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

e. to submit false or misleading information;

f. to publish any of our material in any media;

g. to sell, sub license and/or show any of our material;

h. to publicly perform and/or show any of our material;

3 - ACCURACY, COMPLETENESS AND TIMELINESS OF
INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address in order to effectively deliver your orders to you. We do not share your information with any third parties.

 

King Tide Kombucha

Newport Beach, CA 92660